What this template helps you do
This page is written for operations managers, CI managers, Lean Six Sigma practitioners, supervisors and team leaders working in office and transactional processes. It focuses on a single search intent: worked example — communication plan: worked example, so every section below is shaped around that question rather than offering generic background.
By the end of this guide you will know when to use the Communication Plan, how to complete it section by section, the most common mistakes to avoid and the next practical step to take. The intended next action is to download the template and put it to work on a live piece of office and transactional processes improvement work.
The Communication Plan is a working document, not a deliverable. It belongs at the workplace where the team can update it as decisions are made and evidence is captured, rather than sitting in a folder until a review meeting.
When to use this template
Reach for the Communication Plan at the point in the work where decisions or evidence need to be captured in one shared place rather than scattered across notes, emails and spreadsheets. The right moment is usually earlier than people think.
- At the start of a piece of office and transactional processes improvement work, to agree scope and ownership before activity begins
- When the team needs a single source of truth that survives shift handovers and people changes
- Before a tier or steering review, so the conversation is about the work rather than about the document
- When a previous attempt drifted because the inputs and decisions were never written down in one place
- When new team members need to pick the work up without a verbal handover
If none of the situations above apply yet, save the template and come back to it — using it on work that is too small or too informal can make the work feel heavier without making it any clearer.
How to complete the template
Open the Communication Plan, work through it section by section with the team, and sign off each step before moving on. Treat the document as a live working tool, not a one-off submission.
What to confirm before you start
- The scope of work the Communication Plan applies to, agreed in writing with the sponsor
- The owner who will keep the Communication Plan up to date between meetings
- Where the completed Communication Plan will be stored and reviewed
- Which team members are involved in completing each section
- The cadence at which the Communication Plan will be updated — usually weekly during active work
How to work through it
- Fill in sections in the order they appear; the order is part of the design
- Capture decisions and the reason for them, not only the outcome
- Keep entries short enough to be read at the workplace, not only in meetings
- Mark sections as draft, agreed or done so reviewers can see status at a glance
- Update the Communication Plan as new evidence emerges rather than waiting for the next review
Worked example: a filled-in scenario
Filling in the Communication Plan template for worked example in office and transactional processes, working section by section and signing off each step before moving on.
| Detail | Captured in the template |
|---|---|
| Detail | One Communication Plan workbook covering office and transactional processes |
| Detail | completed by a team of 8 over 7 sessions |
| Detail | with 9 actions captured and 7 owners assigned. |
The point of the example is to show what a healthy first version of the Communication Plan looks like — concise, dated, and clearly owned. Adjust the wording for your own work, but keep the level of detail roughly the same.
Download the templateCommon mistakes when using the template
- Filling in the Communication Plan template after the fact rather than during the work
- Skipping sections of the Communication Plan because they look optional
- Treating the Communication Plan as a deliverable rather than a working document
- Sharing the Communication Plan without naming an owner for each row
- Not reviewing the Communication Plan at the next tier meeting, so it goes stale
Each of the points above appears repeatedly in real reviews. Catching them early is much cheaper than catching them after a change has been made on the floor.
Download and next steps
Download the Communication Plan as an .xlsx workbook and start working through it with the team.
Download practical Lean and Six Sigma templates to structure the next stage of your improvement work.
Build the skills behind the work with practical training designed for operations people.
Use guided software to capture the data, structure the project and report progress with the team.
Frequently asked questions
How should the Communication Plan be filled in for worked example in office and transactional processes?
Open the Communication Plan, work through it section by section with the team, and sign off each step before moving on. In office and transactional processes, this keeps the worked example work auditable and stops the document drifting out of date.
What is the Communication Plan for?
The Communication Plan captures the decisions and data that a piece of improvement work depends on, in a format the next person can pick up without you. It is a working document, not a deliverable.
Who should own the Communication Plan?
One named person per page, agreed at the start. They do not have to do all the work; they do have to make sure the Communication Plan reflects what the team has actually decided.