1. Acceptance of these terms
These Terms of Service apply to your use of the SimplicityHub website, customer portal, downloads, templates, digital products and related services. By accessing or using the site, you agree to these terms. If you do not agree, please do not use the site or purchase our products.
2. Use of the site
You may use the site only for lawful purposes and in a way that does not misuse the platform or interfere with other users.
- attempt to gain unauthorised access to accounts, systems or stored data
- upload or transmit harmful, unlawful or misleading content
- copy, scrape or automate access in a way that damages performance or bypasses intended controls
3. Accounts and access
Some products require an account and login. You are responsible for keeping login credentials secure and for activity carried out through your account. We may suspend or restrict access where we reasonably believe an account has been compromised, misused or used in breach of these terms.
4. Purchases and digital products
Prices, descriptions and availability may change from time to time. Where you buy a digital product, access is usually granted after successful payment and may be linked to the email address used at checkout.
- payments are handled by third-party providers such as Stripe
- you must provide accurate contact details at checkout
- we may refuse or cancel access where fraud, payment failure or misuse is suspected
- digital products, downloadable products, templates and software licences are non-refundable once access has been granted
- for paid online courses, we operate a 14-day alignment guarantee: if, within 14 days of purchase, you believe the course content is not in line with current industry standards or fails to deliver the learning outcomes described, you may contact us at [email protected] with details of your concern. We will review it and issue refunds on a case-by-case basis, assessed against the stated criteria and at our reasonable discretion
- physical products are only eligible for refunds or replacement where the item is defective, damaged or faulty on arrival
5. Templates and downloads licence
Unless we expressly state otherwise, we grant you a limited, non-exclusive, non-transferable licence to use purchased or free templates and downloads for your own personal use or internal business use.
- You are not permitted to resell, sublicense or redistribute the files as standalone products
- You cannot claim ownership of our original files, wording, structure, branding or design
- You shall not attempt to to claim intellectual property notices where they form part of the product
6. Intellectual Property & Trade Marks
SimplicityHub® and CI with AI© are intellectual property of SimplicityHub Ltd. These names, together with our logos, product names, and associated branding, may not be used, reproduced, or incorporated into any other trade mark, product name, service name, domain name, or business name without our prior written consent.
SimplicityHub® is a trade mark of SimplicityHub Ltd, representing our brand, platform, and the full suite of Lean Six Sigma learning resources, templates, calculators, and tools available at simplicityhub.co.uk.
CI with AI© is a registered copyright of SimplicityHub Ltd, representing our AI-assisted Continuous Improvement coaching service, tools, and branded experiences integrated across the SimplicityHub platform.
All site content, platform structure, written materials, course content, layouts, branding, graphics, illustrations, downloadable templates, calculators, and software-related functionality are either owned by SimplicityHub Ltd or are used under licence, and are protected by United Kingdom and international intellectual property laws, including copyright, trade mark, and database rights.
You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any part of this website or its content without our prior written permission, except as expressly permitted under these Terms or applicable law. Downloading content for your own personal, non-commercial use is permitted solely in accordance with the terms applicable to each resource.
Any unauthorised use of our trade marks or intellectual property may give rise to a claim for damages and/or be a criminal offence.
If you believe any content on this site infringes your intellectual property rights, please contact us at [email protected] with full details of your claim.
7. Free resources
From time to time we may offer free templates, guides or other resources. These remain protected by our intellectual property rights and may be withdrawn, changed or replaced at any time. Unless we say otherwise, the same restrictions on resale, redistribution and misrepresentation apply to free resources as to paid resources.
8. Guidance disclaimer
Our products and content support practical improvement work and structured decision-making. They are not legal advice, financial advice, regulated professional advice or a substitute for independent verification where accuracy is critical. You remain responsible for reviewing outputs and deciding how they are used.
9. Availability and changes
We may update, improve, suspend or remove parts of the site, customer portal or individual products at any time. We do not guarantee that the site will always be available, uninterrupted or error-free, although we aim to provide a stable service.
10. Lifetime access
Where a product is described as offering “lifetime access”, this means access for the lifetime of the product while the service remains operational. It does not mean access forever or access guaranteed indefinitely. The scope of lifetime access is limited to the product as it exists at the time of purchase and any updates we choose to make available.
We reserve the right to delete dormant accounts that have had no login activity for a period of over six (6) months. Following the deletion of a dormant account, any certificates or LinkedIn badges you have earned may still be requested by emailing [email protected].
11. Service discontinuation
We reserve the right to discontinue the service, or any part of it, at any time. In the event of closure, reasonable notice will be provided where possible. We are not obligated to maintain, support or host any product or service indefinitely.
12. Limitation of liability
To the fullest extent permitted by law, SimplicityHub will not be liable for indirect, incidental, special or consequential loss, loss of profits, loss of business, loss of anticipated savings, loss of data or loss arising from reliance on content, downloads or platform outputs. Our total liability in connection with a paid purchase will not exceed the amount paid for the product giving rise to the claim.
12A. AI Ethics & Compliance
SimplicityHub integrates artificial intelligence across its digital products (Assistants, Academy, and Add-on Tools) to support improvement work and learning. We are committed to the responsible, transparent and ethical use of AI. The following principles apply:
- Human-in-the-Loop: AI generates suggestions and drafts only. It never takes autonomous action. You always retain full control and final authority over every output.
- Transparency: All AI-generated content is clearly labelled. You always know when you are interacting with AI rather than human-authored content.
- Data Protection: User data is sent to the AI provider only when you explicitly use an AI feature. We do not use your data to train, fine-tune or improve AI models. Data is not retained by the AI provider beyond the request. All processing complies with UK GDPR and the Data Protection Act 2018.
- Fairness: AI features support operational improvement and learning. They do not make decisions about individuals, do not process sensitive personal characteristics and are not used for profiling, scoring or automated decision-making that affects individuals’ rights.
- Accuracy Disclaimer: AI outputs may contain errors or suggestions that are not appropriate for your specific context. You are responsible for reviewing and validating all AI-generated content before use.
- Accountability: AI usage is monitored and subject to administrative oversight. Contact us at [email protected] with any questions about how AI is used within our products.
- Regulatory Alignment: Our AI implementation aligns with UK GDPR, ICO AI Guidance, the EU AI Act risk-based approach and OECD AI Principles.
13. Privacy and cookies
Your use of the site is also subject to our Privacy Policy and Cookie Policy Cookie Settings.
14. Governing law
These terms are governed by the laws of England and Wales.
15. Contact
If you have questions about these Terms of Service, please contact us through the Contact page.
16. Template usage
SimplicityHub provides downloadable templates to support learning, structured delivery and continuous improvement work. These templates are free to use for personal and internal business purposes.
All templates remain the intellectual property of SimplicityHub. You are granted a limited licence to use and adapt them for your own work, but ownership is not transferred.
- download and use templates for personal or organisational use
- modify templates to suit your own process or environment
- use templates in projects, operations and improvement work
- share completed templates internally within your organisation
- You are not permitted to sell the templates, resell the templates or redistribute the templates as standalone products
- You cannot host the templates on another website or file library
- including the templates in paid training or commercial products without permission is prohibited
If you would like to use SimplicityHub templates commercially, please contact us through the Contact page to discuss licensing. Full template terms can be found here Template Terms.
17. Course feedback and testimonials
When you complete a course and submit feedback or a review, you consent to SimplicityHub® using that feedback, including your name, on our website and marketing materials. We will not publish your email address or other contact details.
If you would like to opt out of having your feedback displayed on the site, or if you would like existing feedback removed, please contact us at [email protected] and we will action your request promptly.
18. Student Discount
SimplicityHub offers a 50% student discount on all paid courses. To qualify:
- You must be enrolled at a recognised educational institution.
- A valid student ID (or equivalent proof of enrolment) must be presented at the time of purchase or upon request.
- The discount applies to individual course purchases only and cannot be combined with other offers.
- SimplicityHub reserves the right to request re-verification of student status at any time.
- Fraudulent use of the student discount may result in account suspension and recovery of the discount amount.
To claim your discount, visit the Students page.
19. Promotions & Bundles
From time to time, SimplicityHub offers promotional bundles that include the Ultimate DMAIC Playbook alongside template packs (Starter, Advanced, or Expert).
Template pack bundles that include the Ultimate DMAIC Playbook do not include free course enrolment. Free course enrolment is only available when purchasing the playbook directly through the dedicated promotional offer. For details, visit the here.
SimplicityHub reserves the right to modify, withdraw, or extend promotional offers at any time without prior notice.
20. Social proof and recent enrolments
To show genuine activity on the site, SimplicityHub® may display a notification to other visitors indicating that you have recently enrolled on a course, using your name where we hold both a first and last name for you. We do not display your location, and we will never display your email address in these notifications.
If you would prefer your name not to be shown in these notifications, please email [email protected] and we will remove it.
21. Reed.co.uk purchases – 14-day cooling-off period
Where you purchase one of our courses through Reed.co.uk, you have a statutory right to a 14-day cooling-off period beginning on the day your purchase is confirmed.
- within those 14 days you may cancel and receive a full refund provided you have not yet accessed or started the course
- because our courses are digital content supplied immediately, once you access, start or download any part of the course you acknowledge that your right to cancel under the cooling-off period is lost, in line with the Consumer Contracts Regulations
- if you have not accessed the course and wish to cancel within the 14 days, please contact us at [email protected], or cancel via Reed where the purchase was made through them
- this cooling-off right is separate from, and in addition to, the 14-day alignment guarantee described in clause 4